May 16, 2011
I had exceptional service on my E320. However, what makes your dealership standout. My car developed a malfunction last Monday night. I am from Ionia. The receptionist stayed on the phone with me until I arrived at the dealership approximately at closing time. Brad took my car in and set an appointment for service. However, no loaner cars were available. I needed to get back to Ionia because I had patients scheduled for surgery in the morning. Brandon Weber found me a car on the lot and let me take it back to Ionia until my car was fixed. he understood my dilemma and took care of the problem. I left for Ionia that night in a GLK. I have been telling everyone of this exceptional deed Brandon did for me. It really meant a lot. Thanks Betten and Brandon.
I am so pleased with the attention I received concerning the purchase of my new vehicle. Everyone was kind and respectful throughout the entire transaction. I appreciated the time spent in making sure that my experience at Betten Imports was very much improved since my dealings in the used car division of the organization. I would now encourage anyone to shop for a new car at Betten Imports as a result. Thank you so much for taking the time to listen to me and for responding in such a fair and kind manner.
Sincerely - BP
February 24, 2010
Dear Mr. Betten,
My wife, Nancy, and i stopped by your showroom to only look! We especially wanted to see the Volkswagen line. Within a very short time we nearly agreed to a proposal laid out by Kim Thompson. It only took until the next day for us to make a positive decision.
Kim, along with the expert assistance of Bernard Saayman, were the most professional, yet low key, representatives of any automobile dealership I have ever met; and, I have met many. By my recollection, I have purchased 13 new automobiles in the last 20 years, and many more before then. I just can't remember.
Sales Manager Kim was great in handling our questions and concerns. He has a talent for handling people with his expertise based on his intelligence, keen sense of humor and fair play.
My wife loves her White 2010 Wolfsburg Edition Tiguan more than she liked the BMW X3 that we recently turned in.
Our total experience, from beginning to end, was made easy by your entire staff and was truly unlike any we have ever experienced.
Thank you, and please pass on our appreciation to one and all at Betten Imports.
J Thomas Brinker