"100.0%"
I have had nothing but excellant service at Betten Imports. My wife and I (this is Lans, Allison's husband) have been bringing our VWs to Betten for many years now. The staff in every department is always friendly, helpful, and knowledgable. Keep up the good work!A.S.,Xpress Lane
"95.6%"
I came in to book an appointment for service before the end of the week. I was given an immediate slot. Guided to an exceptional waitng/relaxing area and 'voila'' my vehicle duly serviced and cleaned was finished and waiting. ! Very impressed with the customer focus and courtesy !
Thank you Betten Volkswaghen !I.B.,Xpress Lane
"100.0%"
Eric Allen was very helpful. I had meetings scheduled and was unable to answer my phone when he called - he left me a detailed message so that I was able to use the "park and lock" feature to pick up my car and return the loaner.S.C.,VW Service
"91.7%"
Really like being able to just drive in as needed for quick head lite or oil change.D.S.,Xpress Lane Customer
"97.2%"
I have had my previous vehicle services for the past 8 years and specifically chose your dealership due to how I had been treated with professionalism and made to feel "like family". Mrs. Wendy Foster deserve credit for my seeking out your dealership for this purchase. Also Monique is superb and professional. Ms Jones was very easy to work with during the financing. Thank you
Sincerely,
Returning customer of Betten ImportsV.M.P.,Volkswagen Sales
"100.0%"
As usual the work was completed on time and in a very professional manner.
W.C.L.,Volkswagen Service
"96.7%"
Great experience all around!!!!
B.W.R.,Volkswagen Sales
"100.0%"
Our sales consultant Bernard Saayman was very professional, very knowlegeable, and very friendly! He made leasing the Passat a very pleasant experience! We love the vehicle!J.F.,VW Sales Customer
"100.0%"
Always a pleasure. Excelleng staff and comfortable waiting room with all the coffee I could stomach:). Thanks!!B.J.S,VW Service Customer
"100.0%"
I will buy all of my VWs at Betten from now on. Chris Jasperse was a great sales consultant. He answered all of my questions respectfully and adequately especially since I was a first time buyer.
M.M.,VW Sales
"94.1%"
My car is always returned in better condition than when you started working on it. Your waiting area is comfortable and you provide cookies! Unless a light comes on or the car makes a strange noise, I wouldn't know anything was wrong with it. Your staff keep me safe by inspecting the car each time I come in and I appreciate and depend upon them to do so. You have fixed the only problem I've ever had and that was the appointment process. I like making an appointment on line. Sherri Miller got right back with me to confirm. Awesome! Thanks!
P.K.,VW Service
"100.0%"
Last few times I have brought the car in, I have interacted with Corey (I'd mis-spell his last name if I tried, so I won't). He's a wonderful service rep, as was Andy H. before.
Ralph S.,VW Service
"95.0%"
Needed my tail light replaced. Very helpful immediately found someone to do it for me and I had just stopped by didn't have an appointment. Very friendly staff
Kathlees W,VW Xpress Lane
"98.3%"
As always great customer service and experience with Ryan in quick service.
Carol H,VW Xpress Lane
"100.0%"
Thanks Eric & the rest of the staff, I'll see you next time!
I truly appreciate the customer service at Betten.
I work in Lansing so I love the early drop off service, perfect for my schedule.
I love that my car gets returned to me shiny & clean.Elizabeth L,VW Service
"86.1%"
The best VW dealership on the west side of the state. I am use to buying cars in Detroit so this was the same type of experience. Betten had cars available and my salesman chris Jasperse,was very knowledgeable about the product unlike the other VW dealerships in the surrounding area. I will always recommend this dealership. Great service and truly a wonderful experience.
Vicky L,VW Sales Customer
"100.0%"
I purchased a used beetle that had an uncut key. I bought a key with the remote for my daughter from Betten . They cut the new key and cut the blank that I had to see if it would except the programming. Both keys work and was only charged for the actual VW key. I appreciated the fact that they took the time to explane the whole process and why my blank may not take the programming. Your parts manager is outstanding. Thanks Mark
Mark H,VW Service
"88.5%"
We were planning a 500 mile driving trip on the upcoming weekend and noticed one of our headlights had burned out. Thinking it would be a simple act of buying the part and changing it myself - I arrived at the dealership about 30 minutes before closing. I purchased the part but in talking with Todd the Parts Manager, I learned that changing the light was not that easy and involved safety issues as well. The more we talked about it, the more concerned I became and asked Todd if he would show me how the light is replaced. Todd proceded to change the bulb for me and it was no easy task. To make it more difficult, the dealership lights went out (end of day timer) and Todd worked by flashlight to complete the job. There was never a moment that Todd was not of good cheer, even though I would think it was after hours and he was working on his own (unpaid) time. Todd's performance has made me a loyal fan of the dealership. I have told this story to others and will continue to spread the word. Thanks to Todd's exceptional customer service attitude and the performance of the rest of the service team, I will continue to look forward to shopping at Betten.
Gretchen B,VW Xpress Lane
"100.0%"
An exceptional experience from start to finish. You guys know customer service!
Monique Conkey was an absolute delight. She was personable, knowledgeable, and worked hard to satisfy any and all questions I had. The best experience I have ever had.
I never felt 'sold to'. I could be friends with Monique.
I felt as if I were Betten's only customer...and I know what that takes to do...exceptional.
Piece of cake...
Again, truly professional in a personable way. Exceptional...again!
I actually enjoyed the experience!
Monique set them with me, which was great as a learning experience.
Marylu D,VW Sales
"100.%"
Ryan really seems to care about the happiness of the customer, ...I've bought 2 new cars @ Betten & my friends that i told have bought 4-5 cars also!Thanks Dan
Daniel B,VW Xpress Lane
"96.2%"
Khory did a great job. I will return again.
Susan O.,VW Service
"100.0%"
Erik and Paul were fantastic during the sales and delivery process! Sarah in the finance department was excellent as well!
Having done business before with Erik and your dealership, made my decision to do so again very easy. I live in the Metro Detroit area and have a few other MD dealership options that are more convienient (MB of St. Clair Shores, MI; Bloomfield Hills (Estate Motors), Novi and Ann Arbor- which are all much closer. Plus I leased a car from the MB Novi location back in 2004 or 2005. However, my past experiences led me back to Erik! Well worth the extra few hour drive!!!
Will strongly recommened to ALL future MB prospects.Darly O,MB Pre-Owned Sales
"88.5%"
We were planning a 500 mile driving trip on the upcoming weekend and noticed one of our headlights had burned out. Thinking it would be a simple act of buying the part and changing it myself - I arrived at the dealership about 30 minutes before closing. I purchased the part but in talking with Todd the Parts Manager, I learned that changing the light was not that easy and involved safety issues as well. The more we talked about it, the more concerned I became and asked Todd if he would show me how the light is replaced. Todd proceded to change the bulb for me and it was no easy task. To make it more difficult, the dealership lights went out (end of day timer) and Todd worked by flashlight to complete the job. There was never a moment that Todd was not of good cheer, even though I would think it was after hours and he was working on his own (unpaid) time. Todd's performance has made me a loyal fan of the dealership. I have told this story to others and will continue to spread the word. Thanks to Todd's exceptional customer service attitude and the performance of the rest of the service team, I will continue to look forward to shopping at Betten.Gretchen B,Xpress Lane
"100%"
The employees that I meet truly enjoyed being at work. The mechanic that work on my car did a fantastic job!
(40,000 mi check)James L.,VW Sales Customer
"100.0%"
Purchased Passat winter tire package. Price and installation were outstanding. I drove from Lansing for the great deal. Thanks!
Roger M,VW Service
"100.0%"
Eric did a great job of explaining everything and had my car ready before the time needed.
Michael L,VW Service
"100.0%"
I am very happy that I have purchased a vehicle thru Betten and will most likely continue to do so.
Steven R,VW Sales
"96.2%"
Ryan was very informative!
Nadia P,Xpress Change Lane
"100.0%"
Appreciated fitting me in on short notice since I live 110 miles from Grand Rapids and the original tires gave inferior traction in snow
Gerald H,VW Service
"98.3%"
I went in for an oil change, and the employee helping me out provided excellent customer service.
H.L.,VW Service
"100.0%"
I could take my car anywhere for basic maintenance and probably get it for less, but the people at Betten, at every stage of your visit, really treat you with respect and you feel confident that your work is done right. I'll continue to come to Betten for my maintenance work even though Gezon is closer to my home.
Matthew R.,Xpress Change Lane
"100.0%"
Eric Allen was awesome to work with...a person of great customer service...I couldn't have asked for better care. THANK YOU ERIC!!!! :)
Mandy M,VW Service
"100.00"
Eric Allen and your other VW staff are all outstanding.J.T.,VW Xpress Lane
"93.3%"
VW service persons are very pleasant and communicative. World class quality service. Keep up the good work.W.L.,VW Service
"92.9%"
i went from a Jeep Cherokee to my beloved Beetle. everyone at your dealership has been wonderfulJ.G.,VW Service