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Reviews

Betten Imports
Reviewed by G.F.on Feb 17   
   Where Relationships Grow.
Service Consultant - Andrew Hoekstra

We LOVE the service manager Marty!

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes
Loaner Car - Volkswagen

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by A.R.on Feb 07   
   Where Relationships Grow.
Service Consultant - Brad Demott

While rating everything a "10" across the board looks and seems like I didn't give it any thought (easiest path, schmoozy, etc.), I really did, and couldn't think of any reason to rate any categories any lower. To my pleasant surprise and total satisfaction, you guys really are that good. My girlfriend has the same make/model/year car as mine (05 Jetta), we had our cars serviced at the same time, and she's just as happy about the whole thing as I am. Betten has two new, loyal customers. Thanks!

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by R.C.on Feb 06   
   Where Relationships Grow.
Service Consultant - Andrew Hoekstra

 We have owned a few new cars from different dealerships in the past. It is a welcome relief to finally feel welcomed at the Betten Import Dealership. THANK YOU Chris Jasperse and Betten Import Dealership for your respect, courteous and prompt attention. You REALLY do understand what the customer needs are. We look forward to continuing many happy years of service with you.My Best,

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
N/A

Did we ask about your transportation needs at the time of making your appointment?
N/A
We purchased our Touareg from Chris Jasperse, 12/31/11. Chris, our salesman, has provided us with excellent, service for our 2012 Touareg. My name is Mara, I am the primary driver of the Touareg. While out running errands one day, and, of course, without a scheduled appointment, I stopped by the Betten Dealership. I had questions re the Touareg's operation. Chris was working in another area of your dealership. Within minutes he was sitting with me in my car reviewing questions I had. We also reviewed the operation of the Touareg's mechanical buttons! Articulately, and patiently he explained the (many) functions my car can perform. Not only that, but, as promised, he 'delivered' and drove my Touareg to the back of the Dealership to have it washed! WOW! Never ever have had this great service before! Who could have believed that a small perk such as a free car wash would reap such a BIG 'bene' for Betten and myself! Never thought I would say this: in only the few encounters with Chris and your Betten Dealership, you make me feel as though I have not just purchased a car. You make me feel valued- as though i am a part of your dealership 'family '! :)

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
N/A

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
N/A

Explained all completed work.
N/A

Explained the next steps regarding your vehicle's maintenance needs.
N/A


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
N/A

Fairness of the charges.
N/A

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
N/A

Please rate the thoroughness of work performed.
N/A

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
N/A

Please rate your satisfaction with the time it took to complete the service.
N/A


Please rate the dealership on the following:

Convenience of parking.
Rating:10
A parking spot directly in front of the (dealerships) door--it does not get any better than that! Also, this front parking spot occurs each time we've visited the Betten Dealership.

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
N/A

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by R.G.on Feb 03   
   Where Relationships Grow.
Service Consultant - Brad Demott

You do a great job...you staff is very friendly and very professional. I know I pay a little more than "the quick lube" type places, but it's worth it to me.

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Rating:7
Loaner Car - Volkswagen

Please rate the courtesy and honesty of our service staff during your visit.
Rating:7

Please rate our consideration of your time when dropping off your vehicle.
Rating:7

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:7

Fairness of the charges.
Rating:5

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:7

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:5


Please rate the dealership on the following:

Convenience of parking.
Rating:5

Cleanliness of dealership.
Rating:7

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:7

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:7
Betten Imports
Reviewed by G.H.on Feb 03   
   Where Relationships Grow.
Service Consultant - Brad Demott

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:9
Loaner Car - Volkswagen

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10
Took the time to locate parts for recalls so that we did not have to make multiple trips of 220 miles . Job was done all in one trip. Brad made it happen and we appreciate it

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
N/A


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
N/A
Charges covered by vw for recalls , defective instrument cluster

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by J.K.L. on Feb 02   
   Where Relationships Grow.
Service Consultant - Brad Demott

All my positive responses are #9 and not #10 because your service manager did't walk on water! :). Job well done.Thanks J.L.

Please rate your satisfaction with your service appointment scheduling process.
Rating:9

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:9

Please rate our consideration of your time when dropping off your vehicle.
Rating:9

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:9

Fairness of the charges.
Rating:9

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:9

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:9

Please rate your satisfaction with the time it took to complete the service.
Rating:9


Please rate the dealership on the following:

Convenience of parking.
Rating:9

Cleanliness of dealership.
Rating:9

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:9

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:9

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:9
Betten Imports
Reviewed by R.K.on  Feb 02   
   Where Relationships Grow.
Service Consultant - Brad Demott

Great job. I very much like the area to drop the vehicle off, and the Tech desk being at the vehicle area. Very Efficient.

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
N/A
General service with vehicle recently purchased

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by D.S.on Feb 2   
   Where Relationships Grow.
Service Consultant - Jim Vandekieft

Loved the shuttle servoce to the airport while my car was being repaired. Great service dept!

Please rate the simplicity of scheduling your service appointment with this dealership
Rating:10

Please rate the dealership's ability to accommodate your schedule
Rating:10

Please rate the dealership on their drop-off process (time waiting to be greeted, time conferring with advisor, time to hand over keys and complete any initial paperwork)
Rating:10

Please rate the courtesy and respect of your service advisor
Rating:10

Please rate your service advisor on their attentiveness to and fulfillment of your requests
Rating:10

Please rate your service advisor on thoroughness in explaining your maintenance/repair work
Rating:10

Please rate the ease of driving in/out of the dealership (If you did not physically visit the dealership, please rate the dealership on their pick up / delivery process)
Rating:10

Please rate the ease of parking at the dealership
Rating:10

Please rate the overall cleanliness and appearance of the facility
Rating:10

Please rate the dealership's waiting area (including seating, amenities and refreshments)
Rating:10

Please rate the dealership on the promptness of their pick-up process (waiting to be attended to, finishing the paperwork, and picking up the vehicle)
Rating:10

Please rate the dealership on reasonableness (value) of charges
Rating:10

Please rate the helpfulness of staff at pick-up (service advisor, valet, cashier)
Rating:10

Please rate the dealership's ability to complete service on your vehicle within the time estimates provided
Rating:10

Please rate the dealership on the thoroughness of maintenance/repair work performed
Rating:10

Please rate the condition of your vehicle at pick up (clean, undamaged, controls and positions not modified)
Rating:10
Betten Imports
Reviewed by S.M.onJan 31   
   Where Relationships Grow.
Sales Consultant - Brad Maslowski

Very excited with my new pre-owned Mercedes - Brad was awesome in the sales process. This is the second car purchased through Brad (3rd car purchased at Betten), and very pleased with the service from Sales.

How would you rate your sales consultant on the overall experience with your recent vehicle purchase/ lease?
Rating:10

How would you rate your sales consultant's honesty and integrity?
Rating:10

Did your sales consultant utilize your time at the dealership satisfactorily?
Yes

How would you rate your sales consultant's knowledge of the models and features available?
Rating:9

Was your sales consultant courteous?
Yes

Were you offered a test drive?
Yes

Were the Mercedes-Benz certified pre-owned limited warranty and optional extended limited warranties reviewed to your satisfaction?
Yes

Were the vehicle's features and controls demonstrated to your satisfaction?
Yes

How satisfied were you with the amount of time required on the day of delivery?
Rating:10

How satisfied were you with the overall condition of your vehicle on the day of delivery?
Rating:10

If the vehicle was equipped with Sirius satellite radio, were you offered to have your account activated by the dealer?
No

Were you offered the following warranty materials i.e. service & warranty book, delivery check list and CARFAX vehicle history report?
Yes
Betten Imports
Reviewed by S.G.onJan 28   
   Where Relationships Grow.
Sales Consultant - Eric Divelbiss

   Eric was very helpful; he responded quickly to my questions. He was also very cooperative in terms of showing the vehicle since we are in Mt. Pleasant. His sense of humor and attitude made buying from him a very positive experience.

Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Within one business hour
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Were Certified Pre-Owned Vehicles clearly identified?
N/A

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:9
Your satisfaction with the quality of the test drive offered.
Rating:8
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:9
Your satisfaction with the process of coming to an agreement on pricing.
Rating:10

Did your sales consultant explain and review with you the following items:

Inspection process for your vehicle
Yes
CARFAX® vehicles history report
Yes
Certified Pre-owned warranty coverage
Yes
Roadside assistance program
Yes

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
5 minutes
Your satisfaction with the explanation of the terms of the sale.
Rating:10
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:9
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Yes
Were you offered to schedule your first service appointment?
No
Consideration of your time during the vehicle delivery
Rating:10
Was the vehicle free of mechanical issues?
Yes
Were you provided with a Certified Pre-Owned Warranty Manual, a free CARFAX® report and a vehicle inspection and condition report?
Yes
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your car, how satisfied are you overall with our dealership?
Rating:10
Betten Imports
Reviewed by C.M.on Jan 25   
   Where Relationships Grow.
Sales Consultant - Bernard Saayman

 Bernard was a pleasure to deal with. He made the whole process smooth and effortless. I would also like to mention that both Andy and Brad at the Betten Volkswagen Service Center have always been very accommodating and nice. I've dealt with other Volkswagen dealerships in the past but Betten is by far the best!
Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:9
Loaner Car - Volkswagen

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10
Took the time to locate parts for recalls so that we did not have to make multiple trips of 220 miles . Job was done all in one trip. Brad made it happen and we appreciate it

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
N/A


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
N/A
Charges covered by vw for recalls , defective instrument cluster

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by E.F.onJan 20   
   Where Relationships Grow.
Service Consultant - Brad Demott

I appreciate the fact that your areas are "dog friendly" as I had one of my dogs with me and thought I would have to sit outside and wait. Thank you.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:7

Please rate our consideration of your time when dropping off your vehicle.
Rating:7

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
N/A

Fairness of the charges.
Rating:4

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
N/A

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:6


Please rate the dealership on the following:

Convenience of parking.
Rating:7

Cleanliness of dealership.
Rating:7

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:7

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:8

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8
Betten Imports
Reviewed by F.M.on   Jan 19   
   Where Relationships Grow.
Sales Consultant

Betton always does a great job with my needs. Eric Mock truely knows and understands what his customers are looking for. I was not in the market for a car and he found something he knew I would like and want, and called me to look at it. Next thing I knew, I was an owner.

How would you rate your sales consultant on the overall experience with your recent vehicle purchase/ lease?
Rating:10

How would you rate your sales consultant's honesty and integrity?
Rating:10

Did your sales consultant utilize your time at the dealership satisfactorily?
Yes

How would you rate your sales consultant's knowledge of the models and features available?
Rating:10

Was your sales consultant courteous?
Yes

Were you offered a test drive?
Yes

Were the Mercedes-Benz certified pre-owned limited warranty and optional extended limited warranties reviewed to your satisfaction?
Yes

Were the vehicle's features and controls demonstrated to your satisfaction?
Yes

How satisfied were you with the amount of time required on the day of delivery?
Rating:10

How satisfied were you with the overall condition of your vehicle on the day of delivery?
Rating:10

If the vehicle was equipped with Sirius satellite radio, were you offered to have your account activated by the dealer?
Yes

Were you offered the following warranty materials i.e. service & warranty book, delivery check list and CARFAX vehicle history report?
Yes
Betten Imports
Reviewed by L.M.on Jan 20   
   Where Relationships Grow.
Service Consultant - Brad Demott

I brought my car in to have locking lug nuts removed and not only had them replace them but a warrenty w/ my sunroof taken care of without asking. It was a huge relief because my sunroof had been leaking and would never had known it was a warranty issue otherwise. The service was excellent, the wait area very comfortable, I could've rated 100% had I only planned for a 90 min wait on my lunch break. I have to admit the staff did make it well worth the wait in the end though. Would highly recommed Betten to anyone. Brad at VW service counter has excellent customer skills and really appreciated all he did for me.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:5

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
N/A

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
N/A


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:5

Fairness of the charges.
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:5


Please rate the dealership on the following:

Convenience of parking.
Rating:7

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8
Betten Imports
Reviewed by R.H.on Jan 20   
   Where Relationships Grow.
Service Consultant - Brad Demott

Brad DeMott was very good at keeping us informed about the repairs to our car.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:9

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Loaner Car - Volkswagen

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:9

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:9


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:9
Betten Imports
Reviewed by C.F.on Jan 24   
   Where Relationships Grow.
Service Consultant - Andrew Hoekstra

Us VW owners need more dealerships like Betten Imports. There's a high quality standard here unlike other dealerships.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
N/A

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
N/A


Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
N/A

Fairness of the charges.
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:7


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:9
Betten Imports
Reviewed by A.C.on Jan 18   
   Where Relationships Grow.
Service Advisor - Jim Vandekieft

Please rate the simplicity of scheduling your service appointment with this dealership
Rating:10

Please rate the dealership's ability to accommodate your schedule
Rating:10

lease rate the dealership on their drop-off process (time waiting to be greeted, time conferring with advisor, time to hand over keys and complete any initial paperwork)
Rating:10

Please rate the courtesy and respect of your service advisor
Rating:10

Please rate your service advisor on their attentiveness to and fulfillment of your requests
Rating:10

Please rate your service advisor on thoroughness in explaining your maintenance/repair work
Rating:8

Please rate the ease of driving in/out of the dealership (If you did not physically visit the dealership, please rate the dealership on their pick up / delivery process)
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate the ease of parking at the dealership
Rating:10

Please rate the overall cleanliness and appearance of the facility
Rating:10

Please rate the dealership's waiting area (including seating, amenities and refreshments).
Rating:10

Please rate the dealership on the promptness of their pick-up process (waiting to be attended to, finishing the paperwork, and picking up the vehicle)
Rating:10

Please rate the dealership on reasonableness (value) of charges
Rating:10

Please rate the helpfulness of staff at pick-up (service advisor, valet, cashier)
Rating:10

Please rate the dealership's ability to complete service on your vehicle within the time estimates provided
Rating:10

Please rate the dealership on the thoroughness of maintenance/repair work performed
Rating:10

Please rate the condition of your vehicle at pick up (clean, undamaged, controls and positions not modified)
Rating:10
Betten Imports
Reviewed by S.S.on Jan 19   
   Where Relationships Grow.
Service Consultant - Andrew Hoekstra

Your service dept. is the best one in town for any make of car,the other dealerships should take notes on how you do it.Your people are friendly and professional.Keep up the great work.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
2 Days

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10


Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by L.B.on Jan 30   
   Where Relationships Grow.
Service Consultant - Andrew Hoekstra

Andrew is a great addition to your team. I always feel he is taking care of me personally. What a great guy!

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
N/A

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:9

Please rate our consideration of your time when dropping off your vehicle.
Rating:6


Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
Rating:9

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
N/A

Please rate the thoroughness of work performed.
Rating:9

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:9

Please rate your satisfaction with the time it took to complete the service.
Rating:7


Please rate the dealership on the following:

Convenience of parking.
Rating:7

Cleanliness of dealership.
Rating:9

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:9

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:7

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8
Betten Imports
Reviewed by J. M. on Dec 29
   Where Relationships Grow.
Service Consultant - Brad Demott

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.
Yes
Your consultants are extremely friendly and courteous!!

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:7

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:7

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by J.L. on Oct 27
Where Relationships Grow.
Service Consultant - Brad Demott

As always the staff at my dealer location is exceptional - they know great customer service!!!!!

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
N/A

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by C.L. on Oct 24
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

   When scheduling your appointment and dropping off your vehicle:

Great performance!

Please rate your satisfaction with your service appointment scheduling process.
Rating:10
Well done and promptly

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
N/A

Please rate the quality of the alternative transportation provided during your appointment.
Not required
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
N/A

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
N/A

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by R.M. on Oct 14
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

I have been to many service departments and the only one I feel is truely exceptional is Betten...and it is because of you sincere service people....thank you!....they are also the reason I chose to drive a passat vw...

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:9

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:9


Please rate our consideration of your time when dropping off your vehicle.
Rating:9

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
N/A

Explained all completed work.
N/A

Explained the next steps regarding your vehicle's maintenance needs.
N/A

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:9

Please rate your satisfaction with the time it took to complete the service.
Rating:9

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:8

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by J.F. on Oct 19
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

Wonderful experience Expectional waiting area Very helpful service consultant

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10


Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by N.Z.on Oct 18   
Where Relationships Grow.
Service Consultant - Brad Demott

As a routine maintenance appointment everything was done well, completed on time, and it was painless to leave the car for the day.Thank you.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
1 week

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:17


Appreciate that I could pick up the loaner vehicle the evening before my scheduled appt.- service desk was very helpful and I was able to get to work on time the following morning.

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
N/A

Please rate our consideration of your time when dropping off your vehicle.
Rating:7

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
N/A

Explained all completed work.
N/A

Explained the next steps regarding your vehicle's maintenance needs.
N/A

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:8

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:7

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
N/A

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:8

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:7
Betten Imports
Reviewed by K.S.onNov 28   
Where Relationships Grow.
Sales Consultant - Chuck Piccard

   I have been dealing with Bettendorf for many years and have been very satisfied with both sales and service personnel and results.

Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Did not inquire
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:10

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:10
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:10

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
I don't remember, so it must not have been too long.
Your satisfaction with the explanation of the terms of the sale.
Rating:10
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Was the vehicle free of dents, scratches and mechanical issues?
Yes
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Yes
Were you offered to schedule your first service appointment?
Yes
Consideration of your time during the vehicle delivery.
Rating:10
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:10
Betten Imports
Reviewed by D.V.on Oct 27   
Where Relationships Grow.
Service Consultant - Brad Demott

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
N/A

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by S.M. on Sept 30   
Where Relationships Grow.
Service Consultant - Brad Demott

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.nt>
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
N/A

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10

Betten Imports
Reviewed by S.D. on Jan 17   
Where Relationships Grow.
Service Consultant - Brad Demott

Brad always takes great care of me and answers all questions I have!!

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:9

How long did it take to get your vehicle in for service from the day you wanted?
Within 1 day or second choice

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:9

Loaner Car - Volkswagen

Please rate the courtesy and honesty of our service staff during your visit.
Rating:9


Please rate our consideration of your time when dropping off your vehicle.
Rating:9

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:9

Fairness of the charges.
Rating:9

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:9

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:9

Please rate your satisfaction with the time it took to complete the service.
Rating:9


Please rate the dealership on the following:

Convenience of parking.
Rating:9

Cleanliness of dealership.
Rating:9

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:9

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:9

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:9
Betten Imports
Reviewed by K.S. on Nov 28
Where Relationships Grow.
Sales Consultant - Chuck Piccard

I have been dealing with Bettendorf for many years and have been very satisfied with both sales and service personnel and results.

Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Did not inquire
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:10

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:10
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:10

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
I don't remember, so it must not have been too long.
Your satisfaction with the explanation of the terms of the sale.
Rating:10
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Was the vehicle free of dents, scratches and mechanical issues?
Yes
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Yes
Were you offered to schedule your first service appointment?
Yes
Consideration of your time during the vehicle delivery.
Rating:10
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:10
Betten Imports
Reviewed by R.R. on Jan 17   
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:8

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:8

Please rate our consideration of your time when dropping off your vehicle.
Rating:8

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
N/A

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:8

Fairness of the charges.
Rating:8

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
N/A

I'm bringing it back in next week for the main work to be done.Just had an oil change done this week which went fine.

Please rate the thoroughness of work performed.
Rating:8

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged).
Rating:8

Please rate your satisfaction with the time it took to complete the service.
Rating:8


Please rate the dealership on the following:

Convenience of parking.
Rating:8

Cleanliness of dealership.
Rating:8

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:8

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:8

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8
Betten Imports
Reviewed by N.N. on Jan 10   
Where Relationships Grow.
Service Consultant - Brad Demott
Sales Consultant - Chris Jasperse

I will be forwarding a complete reveiw of my experience so far with betten Imports to Mr. Betten. I feel this type of service and backing of a product of any type is extremely rare in this day.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Chris jasperse sold my new vehicle to me. he and the service center were unlike any service I have ever had in my life when a problem arose on my 15 hour old, 134 mile new vehicle

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
N/A

Provided progress and completion updates as promised.
Yes

The guys were working on it from the day it was towed in at 330pm past 7pm that evening. i was called by Chris jasperse with an upsate that the problem had been duplicated and was now in the troubleshooting stage far past the normal hours of the service center for a wednesday evening.
Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:7

Fairness of the charges.
Rating:N/A
To be expected on a brand new vehiclw with this type service needed (electrical problem).

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:10

I cant beleive the service dept was able to trace back the source of this revers current problem that made the vehicle go haywire.

Please rate the condition of your vehicle upon return to you. (i.e. cleanliness, undamaged)
Rating:10

Chris had it fully detailed for a second time in 48 hours, post service center.

Please rate your satisfaction with the time it took to complete the service.
Rating:10

24 hours from wrecker drop off to me being in the drivers seat of my new car once again.

Please rate the dealership on the following:

Convenience of parking.
Rating:5

Cleanliness of dealership.
Rating:5

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:5

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by A.T. on Dec 26   
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

We just bought another car and on of our requirements is that it be a make that Betten could work on.

   When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
4 days

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10

Please rate the courtesy and honesty of our service staff during your visit.
Rating:10


Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes


Regarding the vehicle pick-up and paying your invoice:

Please rate our consideration of your time when picking up your vehicle.
Rating:10

Fairness of the charges.
Rating:9

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the thoroughness of work performed.
Rating:9

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10


Please rate the dealership on the following:

Convenience of parking.
Rating:10

Cleanliness of dealership.
Rating:10

Comfort of waiting area. (i.e. Seating, amenities, refreshments)
Rating:10

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
Betten Imports
Reviewed by B.H. on Jan 3   
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
N/A

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate the courtesy and honesty of our service staff during your visit.
Rating:7

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8
Betten Imports
Reviewed by M.N. on Dec 22   
Where Relationships Grow.
Sales Consultant - Bernard Saayman

Bernard was fantastic to deal with and I was very impressed with his knowledge of my Passat. Bernard is very professional and it made for a great buying experience.

Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Within one business hour
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:7

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:7
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:7

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
10 minutes
Your satisfaction with the explanation of the terms of the sale.
Rating:7
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:7
Consideration of your time by the person handling paperwork.
Rating:7

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Was the vehicle free of dents, scratches and mechanical issues?
Yes
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Yes
Were you offered to schedule your first service appointment?
Yes
Consideration of your time during the vehicle delivery.
Rating:7
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:7
______________________________________

Betten Imports
Reviewed by M.M. on Jan 03
Where Relationships Grow.
Sales Consultant - Raymond Woellhaf

Best buying experience ever. Thanks to Eric and Ray for their professionalism!

How satisfied were you with the comfort and cleanliness of our facility Betten Imports, Inc.?
Rating:10
How satisfied were you with your Sales Consultant's courtesy in serving you?
Rating:10
How satisfied were you with your Sales Consultant's honesty and integrity?
Rating:10
How satisfied were you with your Sales Consultant's help in determining your needs?
Rating:10
How satisfied were you with your Sales Consultant's knowledge/expertise about vehicles?
Rating:10
Were you offered a test drive?
Yes
How satisfied were you with the amount of time to complete the sales transaction?.
Rating:10
How satisfied were you with the explanation of your lease payment or purchase price?
Rating:10
How satisfied were you with the honesty of the person who handled the paperwork or finance process?
Rating:10
How satisfied were you with the explanation of the owner's manual, warranty, service policies, features and controls of your vehicle?
Rating:10
Did anyone at the dealership offer to customize your vehicle preferences upon delivery (i.e., favorite radio stations, home address in Navigation, Bluetooth pairing, etc.)?
Yes
How satisfied were you with the amount of time required on the day of delivery?
Rating:10
How satisfied were you with the condition of your vehicle (washed, free of marks, etc.) upon delivery?
Rating:10
Were you provided an overview of or introduced to someone in the Service Department?
Yes
Were you contacted by your salesperson or a representative from our dealership after delivery to determine if everything was to your satisfaction?
Yes
______________________________________ 

Betten Imports
Reviewed by R.V. on Dec 14
Where Relationships Grow.
Sales Consultant - Eric Mock

Eric Mock (sales director) acted as the sales consultant and performed exceptionally.

How satisfied were you with the comfort and cleanliness of our facility Betten Imports, Inc.?
Rating:10
How satisfied were you with your Sales Consultant's courtesy in serving you?
Rating:10
How satisfied were you with your Sales Consultant's honesty and integrity?
Rating:10
How satisfied were you with your Sales Consultant's help in determining your needs?
Rating:10
How satisfied were you with your Sales Consultant's knowledge/expertise about vehicles?
Rating:10
Were you offered a test drive?
Yes
How satisfied were you with the amount of time to complete the sales transaction?.
Rating:10
How satisfied were you with the explanation of your lease payment or purchase price?
Rating:10
How satisfied were you with the honesty of the person who handled the paperwork or finance process?
Rating:10
How satisfied were you with the explanation of the owner's manual, warranty, service policies, features and controls of your vehicle?
Rating:10
Did anyone at the dealership offer to customize your vehicle preferences upon delivery (i.e., favorite radio stations, home address in Navigation, Bluetooth pairing, etc.)?
Yes
How satisfied were you with the amount of time required on the day of delivery?
Rating:10
How satisfied were you with the condition of your vehicle (washed, free of marks, etc.) upon delivery?
Rating:10
Were you contacted by your salesperson or a representative from our dealership after delivery to determine if everything was to your satisfaction?
Yes

______________________________________ 


Betten Imports
Reviewed by T.K. on Nov 25
Where Relationships Grow.
Sales Consultant - Greg Helm


Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Did not inquire
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:10
Were Certified Pre-Owned Vehicles clearly identified?
Yes

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:10
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:7

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
15 minutes
Your satisfaction with the explanation of the terms of the sale.
Rating:9
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:7
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
No
We did not have the time that day to have it done, will make a seperate appointment to do so. It was offered to us.
Were you offered to schedule your first service appointment?
No
Consideration of your time during the vehicle delivery.
Rating:10
Was the vehicle free of mechanical issues?
Yes
Were you provided with a Certified Pre-Owned Warranty Manual, a free Carfax report and a vehicle condition report?
No. Received the Carfax and the warranty was explained, but did not receive a copy.
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:9
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:9

______________________________________ 


Betten Imports
Reviewed by Dan      
Where Relationships Grow.

Bernard, I want to tell you how much I appreciated your expertise and customer service. You took considerable time to explain and demonstrate the car's features to Nancy and me. Your straightforward approach made us feel respected and listened to. In short, you made the car buying experience as good as it gets. The Jetta Tdi is a pleasure and a joy to drive. We will gladly recommend you and Betten Imports. Thanks - Dan

______________________________________ 


Betten Imports
Reviewed by Iyer      
Where Relationships Grow.

We enjoyed working with Eric. He was very helpful and took the time to explain all the features to my wife. I would definitely recommend him to my friends. - Iyer

______________________________________ 

 
Betten Imports
Reviewed by D.N. on Dec 29  
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

It's always nice to come to your dealership; Benton has an atmosphere of welcoming its costumers in a clean and professional manner. I always feel as I am getting top notch service for me and my Eos!

When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Within 1 day or second choice

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
No

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:9

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10

______________________________________


Betten Imports
Reviewed by J. M. on Dec 29  
Where Relationships Grow.
Service Consultant - Brad Demott

When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Not required

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.
Yes
Your consultants are extremely friendly and courteous!!

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:7

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:7

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
______________________________________


Betten Imports
Reviewed by A.R. on Dec 28
Where Relationships Grow.
Service Consultant - Brad Demott

When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:7

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes

Please rate the quality of the alternative transportation provided during your appointment.
Not required

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:7

Please rate our consideration of your time when dropping off your vehicle.
Rating:7

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:9

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:7

Please rate your satisfaction with the time it took to complete the service.
Rating:7

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:8

Love those cookies! :) Love the Puzzle :)

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:9

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:8

______________________________________

Betten Imports
Reviewed by M.M. on Dec 28   
Where Relationships Grow.
Service Advisor - Jim Vandekieft

Please rate the simplicity of scheduling your service appointment with this dealership
Rating:9
Please rate the dealership's ability to accommodate your schedule
Rating:8
Please rate the dealership on their drop-off process (time waiting to be greeted, time conferring with advisor, time to hand over keys and complete any initial paperwork)
Rating:8
Please rate the courtesy and respect of your service advisor
Rating:9
Please rate your service advisor on their attentiveness to and fulfillment of your requests
Rating:9
Please rate your service advisor on thoroughness in explaining your maintenance/repair work
Rating:9
Please rate the ease of driving in/out of the dealership (If you did not physically visit the dealership, please rate the dealership on their pick up / delivery process)
Rating:9
Please rate the ease of parking at the dealership
Rating:9
Please rate the overall cleanliness and appearance of the facility
Rating:9
Please rate the dealership's waiting area (including seating, amenities and refreshments)
Rating:9
Please rate the dealership on the promptness of their pick-up process (waiting to be attended to, finishing the paperwork, and picking up the vehicle)
Rating:8
Please rate the dealership on reasonableness (value) of charges
Rating:6
Please rate the helpfulness of staff at pick-up (service advisor, valet, cashier)
Rating:9
Please rate the dealership's ability to complete service on your vehicle within the time estimates provided
Rating:9
Please rate the dealership on the thoroughness of maintenance/repair work performed
Rating:9

______________________________________

Betten Imports
Reviewed by D.G. on Dec 26   
Where Relationships Grow.
Service Advisor - Jim Vandekieft

Please rate the simplicity of scheduling your service appointment with this dealership
Rating:10
Please rate the dealership's ability to accommodate your schedule
Rating:10
Please rate the dealership on their drop-off process (time waiting to be greeted, time conferring with advisor, time to hand over keys and complete any initial paperwork)
Rating:10
Please rate the courtesy and respect of your service advisor
Rating:10
Please rate your service advisor on their attentiveness to and fulfillment of your requests
Rating:10
Please rate your service advisor on thoroughness in explaining your maintenance/repair work
Rating:10
Please rate the ease of driving in/out of the dealership (If you did not physically visit the dealership, please rate the dealership on their pick up / delivery process)
Rating:10
Please rate the ease of parking at the dealership
Rating:10
Please rate the overall cleanliness and appearance of the facility
Rating:N/A
Please rate the dealership's waiting area (including seating, amenities and refreshments)
Rating:10
Please rate the dealership on the promptness of their pick-up process (waiting to be attended to, finishing the paperwork, and picking up the vehicle)
Rating:10
Please rate the dealership on reasonableness (value) of charges
Rating:7
Please rate the helpfulness of staff at pick-up (service advisor, valet, cashier)
Rating:10
Please rate the dealership's ability to complete service on your vehicle within the time estimates provided
Rating:10
Please rate the dealership on the thoroughness of maintenance/repair work performed
Rating:10

______________________________________

Betten Imports
Reviewed by A.W. on Dec 26
Where Relationships Grow.
Service Consultant - Andrew Hoekstra

When scheduling your appointment and dropping off your vehicle:

Please rate your satisfaction with your service appointment scheduling process.
Rating:10

How long did it take to get your vehicle in for service from the day you wanted?
Day I wanted

Did we ask about your transportation needs at the time of making your appointment?
Yes
I had expected to wait for the repairs. There were a couple of additional things I needed to have looked at, so I was given a ride home immediately.

Please rate the quality of the alternative transportation provided during your appointment.
Rating:10
The driver was very personable. It was a very pleasant trip home.

Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10

Please rate our consideration of your time when dropping off your vehicle.
Rating:10

Your Service Consultant:

Displayed honesty and integrity throughout the service appointment.
Yes

Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Yes

Explained the work to be performed on your vehicle and related charges prior to performing the work.
Yes

Provided progress and completion updates as promised.
Yes

Explained all completed work.
Yes

Explained the next steps regarding your vehicle's maintenance needs.
Yes

How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10

Regarding the quality of the service:

Was the work performed on your vehicle done correctly the first time?
Yes

Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:10

Please rate your satisfaction with the time it took to complete the service.
Rating:10

Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered.
Rating:N/A

How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10

Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10
______________________________________

Betten Imports
Reviewed by A.S. on Nov 25   
Where Relationships Grow.
Sales Consultant - Bernard Saayman

Everyone was very friendly and helpful. They answered all of questions and continue to make me feel welcome with any issues that come along. This was my first lease and they provided excellent customer service.

Please rate the dealership on the following questions:

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Within eight business hours
Your satisfaction with the dealership's facility, including comfort, cleanliness and amenities offered.
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:10

Please rate your Sales Consultant on the following questions:

Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:10
Were you contacted to ensure you were completely satisfied with your sales experience?
Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:9

Please rate your level of satisfaction with the paperwork process:

Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
5 minutes
Your satisfaction with the explanation of the terms of the sale.
Rating:10
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:

Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Yes
Were you offered to schedule your first service appointment?
Yes
Consideration of your time during the vehicle delivery.
Rating:9
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:10
______________________________________

Betten Imports
Reviewed by A.G. on Sept 16

Where Relationships Grow.
Sales Person - Ryan Gardner. Came throught with the pricing right from the beginning leading to a quick sale of 2 jetta's. Thanks!

How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Rating:N/A
Your satisfaction with the dealership?s facility, including comfort, cleanliness and amenities offered
Rating:9
Your satisfaction with the selection of different vehicles available for you to view and purchase
Rating:7
Understanding of your needs and guidance to the right Volkswagen.
Rating:7
The level of honesty and integrity displayed throughout the purchase process.
Rating:9
The knowledge demonstrated and quality of information provided.
Rating:7
Your satisfaction with the quality of the test drive offered.
Rating:8
Were you contacted to ensure you were completely satisfied with your sales experience?
Rating:Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.
Rating:10
Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
Rating:5 Min
Your satisfaction with the explanation of the terms of the sale.
Rating:10
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10
Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Was the vehicle free of dents, scratches and mechanical issues?
Rating:Yes
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Rating:Yes
Were you offered to schedule your first service appointment?
Rating:Yes
Consideration of your time during the vehicle delivery.
Rating:10
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:9
Thinking about your experience when buying your new car, how satisfied are you overall with our dealership?
Rating:9
______________________________________
Betten Imports
Reviewed by R.N. on 07/18/2011
Where Relationships Grow.
Your Service Consultant:BRAD DEMOTT

While I'm never thrilled to have an issue with my VW and have to bring it in for service, your service consultants always make the experience as pleasant as possible. Thank you!

Please rate your satisfaction with your service appointment scheduling process.
Rating:9
How long did it take to get your vehicle in for service from the day you wanted?
Rating:5 Days
Did we ask about your transportation needs at the time of making your appointment?
Rating:Yes
Please rate the quality of the alternative transportation provided during your appointment.
Rating:10 - Dealer Shuttle
Please rate our service staff on making you feel welcome and valued at the time of your arrival.
Rating:10
Please rate our consideration of your time when dropping off your vehicle.
Rating:10
Displayed honesty and integrity throughout the service appointment.
Rating:Yes
Performed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.
Rating:Yes
Explained the work to be performed on your vehicle and related charges prior to performing the work.
Rating:Yes
Provided progress and completion updates as promised.
Rating:Yes
Explained all completed work
Rating:Yes
Explained the next steps regarding your vehicle?s maintenance needs.
Rating:Yes
How likely is it that you would recommend your Service Consultant to a close friend or colleague?
Rating:10
Was the work performed on your vehicle done correctly the first time?
Rating:Yes
Please rate the condition and cleanliness of your vehicle upon return to you.
Rating:10
Please rate your satisfaction with the time it took to complete the service.
Rating:10
Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offered
Rating:10
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?
Rating:10


Betten Imports
Reviewed by J.D. on 07/06/2011
Where Relationships Grow.
Sales Consultant: JIMMIE HOWARD

After car shopping all day, we finally arrived at Betten Imports and were very impressed with the ease of "navigating" the dealership as well as the honest and relaxed demeanor of our salesman, Jimmie. We also really appreciated the dealership's courier service when it came to getting papers signed. Thank you so much for making this a great experience.

Please rate the dealership on the following questions:
How long did it take for you to receive a personalized response to an internet or email inquiry made to THIS dealership?
Rating:Within four business hours
Your satisfaction with the dealership?s facility, including comfort, cleanliness and amenities offered
Rating:10
Your satisfaction with the selection of different vehicles available for you to view and purchase.
Rating:10
Were Certified Pre-Owned Vehicles clearly identified?
Rating:Yes

Please rate your Sales Consultant on the following questions:
Understanding of your needs and guidance to the right Volkswagen.
Rating:10
The level of honesty and integrity displayed throughout the purchase process.
Rating:10
The knowledge demonstrated and quality of information provided.
Rating:10
Your satisfaction with the quality of the test drive offered.
Rating:10
Were you contacted to ensure you were completely satisfied with your sales experience?
Rating:Yes
Consideration of your time and responsiveness to your requests.
Rating:10
Your satisfaction with the process of coming to an agreement on pricing.

Rating:9
Please rate your level of satisfaction with the paperwork process:
Please provide the approximate amount of time you had to wait between agreeing on a price and meeting with someone to discuss and complete the paperwork:
Rating:10 Minutes
Your satisfaction with the explanation of the terms of the sale.
Rating:9
The level of honesty and integrity displayed by the person handling the paperwork.
Rating:10
Consideration of your time by the person handling paperwork.
Rating:10

Please rate your level of satisfaction with the delivery of your Volkswagen vehicle:
Your satisfaction with the cleanliness of the vehicle inside and out.
Rating:10
Your satisfaction with the explanation of features and controls of your vehicle.
Rating:10
Were all items such as the radio, navigation system and Bluetooth preset to your preferences?
Rating:Yes
Were you offered to schedule your first service appointment?
Rating:Yes
Were you offered to schedule your first service appointment?
Rating:10
Was the vehicle free of mechanical issues?
Rating:Yes
Were you provided with a Certified Pre-Owned Warranty Manual, a free Carfax report and a vehicle condition report?
Rating:Yes
How likely is it that you would recommend our dealership to a close friend or colleague?
Rating:10
Thinking about your experience when buying your car, how satisfied are you overall with our dealership?
Rating:10

Betten Imports
Reviewed by S.B. on June 13  
Where Relationships Grow.
Jimmy Howard was the sales consultant that assisted me with the purchase. This is the second vehicle that I have purchased from Betten with Jimmy's help. I returned because of Jimmy's professionalism, honesty and knowledge. Other family members feel the same way about Jimmy and have purchased vehicles as well. Jimmy gets an A+ in every category and because of him I will surely return if I am interested in purchasing another vehicle.

How would you rate your sales consultant on the overall experience with your recent vehicle purchase/ lease?
Rating:10
How would you rate your sales consultant's honesty and integrity?
Rating:10
Did your sales consultant utilize your time at the dealership satisfactorily?
Rating:Yes
How would you rate your sales consultant's knowledge of the models and features available?
Rating:10
Was your sales consultant courteous?
Rating:Yes
Were you offered a test drive?
Rating:Yes
Were the Mercedes-Benz certified pre-owned limited warranty and optional extended limited warranties reviewed to your satisfaction?
Rating:Yes
Were the vehicle's features and controls demonstrated to your satisfaction?
Rating:yes
How satisfied were you with the amount of time required on the day of delivery?
Rating:10
How satisfied were you with the overall condition of your vehicle on the day of delivery?
Rating:8
If the vehicle was equipped with Sirius satellite radio, were you offered to have your account activated by the dealer?
Rating:Yes
Were you offered the following warranty materials i.e. service & warranty book, delivery check list and CARFAX vehicle history report?
Rating:Yes

Betten Imports
Reviewed by J.K. on May 16  
Where Relationships Grow.

I had exceptional service on my E320. However, what makes your dealership standout. My car developed a malfunction last Monday night. I am from Ionia. The receptionist stayed on the phone with me until I arrived at the dealership approximately at closing time. Brad took my car in and set an appointment for service. However, no loaner cars were available. I needed to get back to Ionia because I had patients scheduled for surgery in the morning. Brandon Weber found me a car on the lot and let me take it back to Ionia until my car was fixed. he understood my dilemma and took care of the problem. I left for Ionia that night in a GLK. I have been telling everyone of this exceptional deed Brandon did for me. It really meant a lot. Thanks Betten and Brandon.

Betten Imports
Reviewed by B.P. on Feb 24  
Where Relationships Grow.

I am so pleased with the attention I received concerning the purchase of my new vehicle. Everyone was kind and respectful throughout the entire transaction. I appreciated the time spent in making sure that my experience at Betten Imports was very much improved since my dealings in the used car division of the organization. I would now encourage anyone to shop for a new car at Betten Imports as a result. Thank you so much for taking the time to listen to me and for responding in such a fair and kind manner. Sincerely - BP

Betten Imports
Reviewed by Loren on      
Where Relationships Grow.
   
The transaction was smooth and I'm happy with the vehicle. It's sharp and fun to drive. - Loren 

Betten Imports
Reviewed by J.T.B.   
Where Relationships Grow.

Dear Mr. Betten,
My wife, Nancy, and i stopped by your showroom to only look! We especially wanted to see the Volkswagen line. Within a very short time we nearly agreed to a proposal laid out by Kim Thompson. It only took until the next day for us to make a positive decision. Kim, along with the expert assistance of Bernard Saayman, were the most professional, yet low key, representatives of any automobile dealership I have ever met; and, I have met many. By my recollection, I have purchased 13 new automobiles in the last 20 years, and many more before then. I just can't remember. Sales Manager Kim was great in handling our questions and concerns. He has a talent for handling people with his expertise based on his intelligence, keen sense of humor and fair play. My wife loves her White 2010 Wolfsburg Edition Tiguan more than she liked the BMW X3 that we recently turned in. Our total experience, from beginning to end, was made easy by your entire staff and was truly unlike any we have ever experienced. Thank you, and please pass on our appreciation to one and all at Betten Imports.
Sincerely,
J.T.B.

Betten Imports
Reviewed by C.R. on 07/15/2011
Where Relationships Grow.
Your Service Consultant:ANDREW J HOEKSTRA
Please rate your satisfaction with your service appointment scheduling process.Rating:10How long did it take to get your vehicle in for service from the day you wanted?Rating:Day I wantedDid we ask about your transportation needs at the time of making your appointment?Rating:N/APlease rate the quality of the alternative transportation provided during your appointment.Rating:Not requiredPlease rate our service staff on making you feel welcome and valued at the time of your arrival.Rating:10Please rate our consideration of your time when dropping off your vehicle.Rating:10Displayed honesty and integrity throughout the service appointment.Rating:YesPerformed an interactive vehicle inspection checking various safety items including tire tread depth, interior and exterior lights, glass, and windshield wipers.Rating:N/AExplained the work to be performed on your vehicle and related charges prior to performing the work.Rating:YesProvided progress and completion updates as promised.Rating:N/AExplained all completed workRating:YesExplained the next steps regarding your vehicle?s maintenance needs.Rating:YesHow likely is it that you would recommend your Service Consultant to a close friend or colleague?Rating:10Was the work performed on your vehicle done correctly the first time?Rating:YesPlease rate the condition and cleanliness of your vehicle upon return to you.Rating:10Please rate your satisfaction with the time it took to complete the service.Rating:10Please rate the quality of our customer lounge area, including comfort, cleanliness and amenities offeredRating:10How likely is it that you would recommend our dealership to a close friend or colleague?Rating:10Thinking about your experience during your last visit to our service department, how satisfied are you overall with our services?Rating:10