FAN MAIL:
February 24, 2010
Dear Mr. Betten,
My wife, Nancy, and i stopped by your showroom to only look! We especially wanted to see the Volkswagen line. Within a very short time we nearly agreed to a proposal laid out by Kim Thompson. It only took until the next day for us to make a positive decision.
Kim, along with the expert assistance of Bernard Saayman, were the most professional, yet low key, representatives of any automobile dealership I have ever met; and, I have met many. By my recollection, I have purchased 13 new automobiles in the last 20 years, and many more before then. I just can't remember.
Sales Manager Kim was great in handling our questions and concerns. He has a talent for handling people with his expertise based on his intelligence, keen sense of humor and fair play.
My wife loves her White 2010 Wolfsburg Edition Tiguan more than she liked the BMW X3 that we recently turned in.
Our total experience, from beginning to end, was made easy by your entire staff and was truly unlike any we have ever experienced.
Thank you, and please pass on our appreciation to one and all at Betten Imports.
Sincerely,
J Thomas Brinker